If you find that the package delivered has been tampered with or damaged, and feel that it might have caused damage to the product inside, you must click a picture of the package, refuse to accept the delivery and inform our Customer Care +91 8606650999 along with your order number. In case, we do not have the product in stock to provide a replacement and the customer is no longer in a position to wait, we will issue a 100% refund.
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We will replace or repair the damaged products free of cost with shipping costs borne by Tomson Electronics. If you have any problems with your order, please notify us about it within this duration, from the date of delivery of the product.
Each of our shipping partners have their own method of delivery and intermediate transit hubs to each location.Īs a result, the exact time of delivery is not predictable, hence, we request all our customers to plan their orders accordingly, allowing sufficient time for the package to reach you.Īll items are delivered with a standard warranty of a minimum of 7 days (unless otherwise specified on the product page) to protect the customers from any manufacturing defect. It is beyond our control if there are any further delays. Logistics partners guarantee delivery of packages within 1-10 days anywhere in India. Orders placed on Sundays will be shipped on Monday and orders placed on holidays will be shipped on the next working day.ĭue to the pandemic, the government has imposed certain restrictions on the functioning of our delivery partners, hence a slight delay can be expected in transferring the packages to the concerned delivery partners. We make our best efforts to pack and ship the orders on the same day or within 24 hours from the time of receiving the order. We also offer hyper delivery for orders placed until 3:00 PM in Kochi within a 15km radius of the store. Local Pickups for packages are available till 6:00 PM.
Orders Placed up to 4:00 PM will be packed and shipped on the same day. Our team strives to ship all items in your order together but this might not be possible at all times due to the property or availability of the products, in either case, we will inform the customer before proceeding with the shipment. It normally takes 1-10 days to reach any location in India. To ensure that your order reaches you in the fastest time possible and in good condition, we ship our goods only through DELHIVERY, DTDC, and SPEEDPOST.ĭepending upon the weight and destination, the shop will automatically calculate shipping charges for the order (refer to Shipping Charges for more details).
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